PAYMENT

 All prices are in euros and are inclusive of VAT. In Ireland, prices are also inclusive of postal charges. Customers from the UK, Mainland Europe, and International destinations will be charged 50% of the postal fees. Please contact us for the relevant rates.

 All payments will be made in a secure environment through PayPal. Henry’s Handmade Soap retains posession of all goods until payment has been made in full.

 

DELIVERY

 All goods will be dispatched within one working day of order completion.

 Ireland delivery times: 2-4 working days.

UK delivery times: 5-7 working days

International deliveries: Times will vary with the destination and the customer will be provided with an estimate upon completion of the order.

 

 

DAMAGED/REJECTED GOODS

 The customer must inspect the goods upon receipt and in the event of damage or dissatisfaction, must notify Henry’s Handmade Soap within 7 days. Otherwise, Henry’s Handmade Soap will consider the goods to be of satisfactory quality and condition, and may not accept a claim at a later date. Where goods have been received damaged, a refund or exchange will only be honoured if the goods are posted within 7 days of their receipt together with their original packaging to: Henry’s Handmade Soap, Spanish Point, Miltown Malbay, Co Clare.

 Where the rejection of goods is due to a defect or discrepancy in the order, the customer is entitled to a full refund or replacement. The goods in question must be returned to Henry’s Handmade Soap, Spanish Point, Miltown Malbay, Co Clare within 7 days of receipt before a refund or replacement can be issued. It is advised to obtain proof of posting of returned goods as we will not accept responsibility for goods lost in transit.

 

CANCELLATION

 Cancellation of orders will only be accepted prior to shipping. If  an order has been dispatched prior to cancellation, the order is considered valid and the customer will be liable for full payment. Cancellations can be made at info@henryshandmadesoap.ie.

 

PRIVACY POLICY

 Any information and data collected from visitors to this website will be used solely for the purpose of order processing or improving customer service. Any information passed through tis website is passed through a secure internet connection and we will never sell or disclose any information to any third party whatsoever. Any customer wishing to have their information removed from our database should notify us in writing at: Henry’s Handmade Soap, Spanish Point, Miltown Malbay, Co Clare.

 

LEGAL

 The terms of use of this website are governed by and construed fully in accordance with the laws of the Republic of Ireland. Any person attempting to make fraudulent credit card transactions will be prosecuted.

 

COMPLAINTS

 Should you wish to complain about any matter concerning goods or services, please contact us at info@henryshandmadesoap.ie.